Fax: (07) 3325 0584
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Fax: (07) 3325 0584 |
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 We Value the feedback of both our tour and training participants, as we are a company that is enthusiastic about continuous improvement. We collect and collate this feedback, using it to further enhance the services we provide. Below are some testimonials from our customers (Business, Corporate, Training & Tours). Business RelatedMy contact with Australian 4WDriver Training & Tours began in April 2005 when I took over the training Co-ordinators role. Since that time "approved vendor" status has been awarded and we have scheduled 24 courses, the first beginning next week. If it seems an inordinate amount of time to achieve this its because of unavoidable delays on our part. Discussions in the early days were largely about Course Content, Health, Safety and Environmental issues, and other vendor/contract issues. The vendor/contract issues were dealt with swiftly and efficiently, a credit to Australian 4WDriver Training's preparedness for the task.We are especially keen to have a very high standard of Health & Safety for our staff when attending non classroom based courses. Also Environment impact is high on the agenda due to our wish to preserve the Environment and our ongoing accreditation to ISO14001. As is the Quality outcome of all our activities and with accreditation to ISO9001. Both Jan and Kev through, phone calls, emails and face to face meetings have satisfied all our requirements to be our partner in training our staff. They have earned this by • Answering all of our concerns, and keeping us up to date with latest information. • Suppling additional information, when requested, for us to make valued decisions, • Exceeding our expectations with regard to feedback. Example follows. E.G.. Australian 4WDriver Training routinely provides a report on each training course conducted. Kev supplied copies of reports from courses run for other Telstra business units when some HSE issues were highlighted. I took this up with our 'fleet' representatives to ensure anomalies and misinformation was/had been corrected. I am aware that discussions between Kev and 'Fleet' took place to assist with the understanding of these concerns. As a result Telstra's 'Vehicle Check Lists' have been amended to include specific winch safety checks, Manufacturer Specs' have been clarified and a revised recovery kit' contents list has been distributed company wide. These few safety issues had a potential impact on many of our staff, for which we are most appreciative of Kev for his assistance in improving. During the recent scheduling phase for 24 courses across 3 venues, logistics has been the biggest concern. Both Jan and Kev have been flexible, cooperative and have offered valued informed alternatives that have assisted with this first batch of 4wd training. It is a great reassurance that they have their own venues of which the impact of variable weather conditions are well known to them. I am confident in using their recommendation for timing of these courses to have the least impact due to North Queenslands tropical weather. Australian 4WDriver Training are flexible and dynamic in being able to deliver more than one type course at the same venue at the same time. This has been a bonus for us in that we can achieve course delivery times that suit our business. Now we are at the point of delivering training; I have the upmost confidence that our staff will receive the best and safest training we can possibly procure. I am confident that we will receive timely feedback on those courses. I was pleased to hear about their progression interstate as we have groups of staff in other regions. I look forward to doing business with Kev and Jan as they are a class act. They are cheerful and positive and know their business very well. We know we are getting the best that money can buy. Kind Regards , TC, RSA - Business Operations To whom it may concern , As Training and Development Officer with TSC for a period of three years, I have had difficulty accessing quality 4WD Training for staff in our organisation. During a very busy period, I passed this responsibility to CS – Admin. Assistant – Training & Development. CS located “Australian 4WD Driver training and Tours. Staff requiring this training were from a variety of divisions across the organisation and had a variety of knowledge and experience in this area. Some had been trained in the past and others were new to both these skills and the organisation. In total, 35 staff underwent training. The service level provided by “Australian 4WD Driver Training and Tours” staff both in the office and onsite was exemplary. The consultation process prior to training was extensive as our needs were not easy to accommodate. Competency levels of all staff were established and the information provided to the trainer, who was able to tailor a program for our staff that met our needs and also met the requirements of the AQTF with regards to nationally accredited training. Discussions were held daily with regards to any issues that arose and variations were made to accommodate ‘shuffling’ of staff between courses due to our own operational requirements. Further consultation was undertaken following the completion of all courses. TSC staff participants were particularly impressed with the training, both its rigour and its value to their daily work. CS and myself were also very pleased with the level of support that we received from the organisation which helped make the process efficient, smooth running, achieved our goals and met the outcomes required by the individual participants. Please don’t hesitate to contact me should you require additional information in this regard. EG, Training & Development Officer, TSC Hi Jan, Hi Kevin, Happy to speak to anyone in future if they should require more information. “The Audi Academy Australia recently conducted training for Audi Australia’s dealer network marking the introduction of the exciting new Audi Q7. As part of the training experience the Academy utilised the services of Kevin Williams from Australian 4WD Driver Training and Tours. Kevin provided a detailed overview for dealer staff on general practices and safety when driving off-road as well as a thorough understanding and demonstration of the ability off-road of the new Q7. In particular Kevin’s ability to comprehensively and practically illustrate the complex technical features of the vehicle impressed. We received fantastic feedback from delegates on Kevin’s training style as well as his professionalism and eagerness to support the overall success of the event. Kev will tell you himself, he’s not a big guy…. but his effect on our training was enormous! “ Best regards, B. DealershipThe making of the new Rav 4 CD.Dear Kev Thanks so much for all your help yesterday. Your assistance was invaluable. We hope to come up again. I've told Toyota head office what a great location it is and they are enthusiastic too. Best wishes S & S Dear Kev, I would just like to express to you and your staff, how pleased we all were at your magnificent training facility and genuine willingness of all your staff to cater to everybody’s individual needs. It is quite unusual to run a product-training course as we did over the four days and have every group totally satisfied with the training, facilities and the staff, by the way the food was excellent. I would highly recommend your facility to any one wishing to run an event. We shall contact you in the near future to organise a further product-training course. Once again, please accept and pass on my thanks and best wishes to you and your staff. Yours truly, GH Public TrainingFirstly, thank you very much for a very enjoyable, informative and confidence boosting day yesterday. It was worth every cent and we will certainly be recommending the course to everyone we know who has a 4WD.We are now interested in some of your 4WD drive tours as they cover areas we would like to travel in however, our camping gear is in the form of a camper trailer and our plan would be to continue on our safari after the tour without returning to Brisbane. Is it possible to do your tours with a camper trailer? BR Feedback from some of our training participants: Excellent. Kev and Gerhard have a excellent approach to teaching, very encouraging which was very helpfully. Being a trainer I am very hard to impress but you guys do a great job. Good encouragement and support for nervous drivers. Well worthwhile, I would strongly recommend. Covered everything I wanted. Practical sessions were excellent. Very practical, fairly simple to follow and the course covers a wide range of situations. Fantastic, informative & thrilling. Loved every minute of it except when I was shaking (a bit) from anticipation.. We had a really enjoyable time on the low range bush course yesterday. Kev was great and the course was very informative and a lot of fun. Thank you very much for the complimentary voucher. Look forward to booking with you again in the new year Best Regards C&P M We would like to thank the staff at Australian 4WD Training for a fantastic morning last Saturday. Our Instructor, Gerhard was very professional and we found the course he conducted both beneficial and enjoyable. We look forward to coming back to do another course in the near future. Thanks again K & N C Hi there Just a quick note to thank you so much for you efforts in getting our team up to speed with the trailer. Our team came back full of enthusiasm. Thanks also for being so patient and flexible while we were organising the time. Kind regards DS ToursAcross AustraliaJust wanted to thank you and let you know that we received the CD with the lovely photos of our East/West/East trip in May/June this year. The CD is great and brought back some very good memories of a fantastic holiday. We also received the newspaper article of our tour, which was appreciated. The other thing we would like to thank you for was the covering letter that came with the CD Kevin. Your comments were very kind and are appreciated; we done no more than we thought should have been done, during the tour. thanks again. D&M Cape York Hi Kev & Jan, I would like to take this oppotunity to thank you both for a wonderful trip you orginised to the tip of Australia and the return trip as I enjoyed myself greatfully ( as did Marc ), our country has a lot to offer us in as much as the great rain forests, grassy plains with the ant mounds and the wild life, beautiful coastline and many great spots that are so peacefull, their were many spots that we camped along the way that we all said we could have spent a few days at each of them, so at some stage I am hoping that we will make another trip up to the top in the near further, it sure is a great top end, Thanks also goes to your tour leader John and cook Bridgett, they both do a great job, I could not falt any part of what they showed us along the way and the food that was prepared for us each meal time, and Jan the home made cakes and biscuits etc that I believe you and your father made for the trip were great, Thank you all and will be in touch soon, Regards, Trevor B, Dear Jan and Kevin, We arrived home on Tuesday. Thank you for your letter that was waiting here. We had a terrific time as the route most interesting and challenging and we enjoyed every minute of the trip. We were also fortunate to have joined a cohesive and friendly group with whom we were able to appreciate the beautiful places we visited and to share the fun of the off-road experiences. We negotiated all the tough challenges on the Cape, except for the Gunshot Crossing, but can claim that we were not the only cowards on that one! Most importantly, we were extremely fortunate to have been led by an excellent team. We can only say that their thoroughly courteous and professional attention to detail to everyone was outstanding. They were always everywhere, cheerfully attending to even the smallest of details and ready to assist in the resolution of any problems that arose. Brigid’s on-road commentaries were always most informed and very interesting. Our time with your organisation was truly the brightest and most cheerful stage of the preparation and round trip. Please convey our heartiest thanks to the team and also accept our thanks again. Yours very sincerely T & W Kimberly Safari What a fantastic holiday, we enjoyed every aspect of our wonderful country and to experience it with Aust 4WD Tours and their tour team. Their competence, knowledge and diplomacy have been a highlight of our time together. Car 4 R & S Business RelatedI have been dealing with Kev on a regular basis for sometime. The Resort has retained Kev to assist us with the design and implementation of a 4WD Driver Training Facility at the Resort – which is essentially now complete.In our dealings with Kev and his staff – we have been very impressed with the professional attitude of the Australian 4WD Organisation and we have recently entered into a joint arrangement for the up keeping and management of the facility, which is gaining considerable attention from the Motoring Community. We are more that happy to act as a reference for Kev and his organisation – and look forward to working with Australian 4WD Training and Tours for the foreseeable future. DR Just a quick note to say thanks for a great weekend. We appreciate the invitation to accompany you on your event. What a great chance it was to get out there and meet some of the people we deal with on a personal basis and see what sort of work you actually do and the events you supply to your customers. Once again, what a great weekend and hope to have many more laughs. From the Guys |
